Alternate DNS Server for slow web page retrieval or Page Cannot be displayed error.

Problem:
When the user launch Internet Explorer or Firefox, the page takes a lot of time to load or the page or "Page Cannot be Displayed" error occurs.

Discussion:
The solution provided below works only if the following conditions are met:
The system can ping the website’s IP address but not the domain name.
Web browser pulls up the website when the site’s IP address is typed in the address bar.

Resolution:Use OpenDNS's DNS Server as an alternate to prove that the problem is with the ISP.

To do this, open the Local Area Connection Properties or Wireless Network Properties and manually assign the DNS server address below:

Primary DNS Server: 208.67.222.222
Secondary DNS Server: 208.67.220.220

AT&T Yahoo! (SBC) Error Message

Problem:
AT&T Yahoo! (SBC) Error Message, "The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL," Appears at Startup.

AT&T (SBC) Error Message Appears Due to an Overwritten DLL.

If you have an AT&T Yahoo! (SBC) high-speed Internet connection, the following SmartBridge Alert may appear at startup (Figure 1).

Figure 1 - SmartBridge Entry Point Not Found

This error is caused by a missing component in the PSAPI.dll file which could have been overwritten by various means including a program installation or update.

NOTE: The affected AT&T Yahoo! program components include MotiveSB.exe and SR.exe.

Resolution:
Edit the AT&T Yahoo! (SBC) PSAPI.dll file in Microsoft® Windows® XP.

1. Click the Start button, and click Search.
The Search Results window appears.
2. Click All files and folders.
3. Type psapi.dll in the All Or Part of the File Name field.
4. Click More Advanced Options, and make sure that the Search Hidden Files and Folders box is checked.
5. Click Search.
6. The search results appear in the right-hand pane. (Figure 1)

Figure 1 - PSAPI.dll Search Results

7. Right-click the psapi.dll file in the c:\Program Files\SBC Self Support Tool\SmartBridge folder.
8. Click Rename.
9. Type psapi.old, and press the key.
10. Close the Search Results window.
11. Restart the computer.
The error message no longer appears.

How to Download Firefox through FTP using Command Prompt

Problem:
IE won't work. Needs to download Firefox thru command prompt.

Resolution:
Now, here's how to install Firefox without using Internet Explorer:

To start FTP, click on the Start menu, then "Run..." and enter:

ftp

Then click "OK."

When the ftp> prompt appears, type:

open releases.mozilla.org

Then press Enter. You will be connected to the Mozilla Firefox FTP download site.

Note that you will need to press Enter after every command that follows.

When prompted for your username enter: anonymous As your password enter: your email address

When the ftp> prompt reappears enter these commands, one at a time, pressing enter after each one and waiting for a response from the server:

cd pub/mozilla.org/firefox/releases
cd latest-2.0
cd win32

Now, to see a list of languages and countries that Firefox is available for, type:

ls

If you live in the United States or you prefer your interface in U.S. English, your next command is:

cd en-US

If you prefer another language, cd to that directory instead.

Next, to find out the name of the current version of the Firefox installer, use one more "ls" command:

ls

This last "ls" command will show you the exact name of the installer for the current version of Firefox 2.0, among other files. You are looking for the filename that ends with .exe. AS OF THIS WRITING, it is:

Firefox Setup 2.0.0.6.exe

But you need to use the ls command to see what the current version is instead of relying on this.

Next, type the command:

binary

To make sure the file is moved as a program and not as a text file, which would ruin it.

We're almost ready! But if we downloaded the file now, it would not wind up on your desktop. It would show up in your home folder instead... and you probably don't even know what that means! Fortunately, the desktop "lives" right inside your home folder, so we can use the lcd (Local Change Directory) command to go there:

lcd Desktop

Finally, we're ready to type:

get "Firefox Setup 2.0.0.6.exe"

If that is the setup program name you found with the ls command.

(The quotation marks are important!)

Now: relax! The file will take a while to download. On a dialup modem it could take a very long while. Go get a cup of coffee.

When the ftp> prompt comes back without an error message, type:

quit

Close or minimize your application windows and you'll find that the Firefox installation program is now waiting for you on your desktop! Double-click that file to install Firefox.

In the future, of course, you can start Firefox from the Start menu. There is no need to install it every time, and you can drag the installer to the trash can when you are completely finished installing Firefox.

Again, if Internet Explorer is well and truly broken, it is still a good idea to reinstall Windows. Your computer may have serious spyware problems that will gradually prevent other programs from working properly too. But installing Firefox by FTP can be a useful workaround in the meantime.

"What if FTP can't connect?"

You probably have an Internet connection problem which has nothing to do with your web browser. Double-check your connection to your Internet Service Provider.

Flash 6.0 causes IE to crash when accessing Flash enable web sites.

Problem:
Customers complain that when accessing certain web pages Internet Explorer crashes with little or no explanation.

Discussion:
Research indicates that the problem is rooted in IE plugins for FLASH 6 not being compatable with the Flash scripting on the page.

Resolution:
In internet Explorer, disable the FLASH plugins (Tools, Manage Add Ons, Disable or Enable Add ons) and disable any Flash Add on. Then download and install the latest Flash Player from adobe.com.

Internet Explorer "Page Cannot be Displayed" Error may be displayed after installing Security Update 933566.

Problem:
Microsoft has identified a potential emerging customer support issue after the installation of the recent Cumulative Security Update for Internet Explorer - 933566.
The symptoms of this issue include customers receiving “Page Cannot be Displayed” after installing the update.

Symptom:
Internet Explorer Error: Page cannot be displayed.

Discussion:
Cumulative Security Update for Internet Explorer - 933566 may conflict with firewall applications which have an equivalent Phishing Filter feature.
An updated Ieapfltr.dat file for the Microsoft Phishing Filter is included in this security update.

Workaround:
*Disable Phishing filter in Internet Explorer
*Uninstall conflicting firewall applications
*Uninstall Cumulative Security Update for Internet Explorer - 933566

Microsoft is currently investigating the issue and will provide additional information as it becomes available.

Microsoft Product Support Alert for OEMs: Internet Explorer "Page Cannot be Displayed" Error may be displayed after installing Security Update 933566

Problem:
Microsoft has identified a potential emerging customer support issue after the installation of the recent Cumulative Security Update for Internet Explorer - 933566.
The symptoms of this issue include customers receiving “Page Cannot be Displayed” after installing the update.

Symptom:
Internet Explorer Error: Page cannot be displayed.

Discussion:
Cumulative Security Update for Internet Explorer - 933566 may conflict with firewall applications which have an equivalent Phishing Filter feature.
An updated Ieapfltr.dat file for the Microsoft Phishing Filter is included in this security update.

Cumulative Security Update for Internet Explorer - 933566 may conflict with firewall applications which have an equivalent Phishing Filter feature.
An updated Ieapfltr.dat file for the Microsoft Phishing Filter is included in this security update.