Thursday, November 29, 2007

McAfee SecurityCenter may get an error message stating that you are ´not protected´.

Problem:
McAfee SecurityCenter may get an error message stating that you are ´not protected´.

Discussion:
DO NOT DISABLE McAfee Automatic updates.

Announcement

The July 30th McAfee product update, deployed to some North American customers, may result in an error message within SecurityCenter, stating that you are 'not protected'. Please be assured that despite this message, you are fully protected. This occurs due to an update issue unrelated to your protection status. Clicking the 'Fix' button displays an error. McAfee is currently working on a patch to address this issue. However, you can immediately resolve this issue by clicking "More..." and performing the steps below.
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How to uninstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR2.exe)

Summary: This document explains how to remove McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used as an alternative if you cannot remove your McAfee product through the normal Add/Remove Programs

Description:
Running the McAfee Consumer Product Removal tool (MCPR2.exe) removes all 2005, 2006, and 2007 versions of McAfee consumer products.

Solution:
Download and run the McAfee Removal tool

Note: Always be sure to uninstall your McAfee product through Add/Remove Programs, first. The following steps should only be taken if uninstalling through Add/Remove Programs has failed.

Download the removal tool from http://download.mcafee.com/products/licensed /cust_support_patches/MCPR2.exe.
Click Save and save the file to any folder on the computer.
Navigate to the folder where the file is saved.
Make sure all McAfee application windows are closed.
Double-click MCPR2.exe and the removal tool will start automatically.
Note: Windows Vista users must right-click and select Run as Administrator.
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later, your McAfee product will not be fully removed until you do.
Wait for the computer to restart.

All McAfee products are now removed from your computer.
Reinstall your McAfee Products

Go to https://us.mcafee.com/root/login.asp?ErrCode=PLEASE_LOGIN to login and download your products.
Comcast users should go to https://us.mcafee.com/root/login.asp?affid=108
DELL users should go to https://us.mcafee.com/root/login.asp?affid=105
Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370
eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365
MSN users should go to https://us.mcafee.com/root/login.asp?affid=420

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