Sunday, November 25, 2007

Unable to delete E-mail Messages in Windows Mail.

Problem:
Unable to delete E-mail Messages in Windows Mail

Discussion:
A number of users are experiencing problems with Windows Mail and deleting messages from the Inbox and Outbox. This is usually caused by corrupt mail store.

Resolution:
Note: User has to enable "show hidden files" in the folder view options

· Back up the email you wish to keep. (While rebuilding the mailstore shouldn't result in any loss of email, it is always better to be safe. )
· Close Windows Mail.
· Click the Start Button (Pearl) and select Computer.
· Navigate to C:\Users\your username\appdata\Local\Microsoft\Windows Mail.
· Delete WindowsMail.MSMessageStore.
· Open the Backup directory.
· Open the new directory.
· Delete WindowsMail.MSMessageStore.
· Open Windows Mail to rebuild the mailstore database.
You should now be able to view and delete the problematic message(s).

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