Firewall Software Blocks Printer From Installing Or Printing

Problem:
Firewall Software Blocks Printer From Installing Or Printing

Discussion:
Security alerts appear when installing the Dell™ Photo All-in-One Printer 966 (driver A00) in the Microsoft® Windows® XP operating system with some firewall providers such as Norton Internet Security 2006 and McAfee Security Center 7.0.
If the firewall software is installed prior to installing the printer driver, these alerts may appear during installation. If the firewall software is installed after the printer driver, similar security alerts may be seen during printing. These issues may vary from vendor to vendor and installation path to installation path. While the examples shown below are for Norton and McAfee, these alerts can occur with other firewall software. The driver installation can be blocked even without receiving a security alert from the software. If you experience difficulty installing the printer driver with your firewall software enabled, temporarily disable the firewall as a means of installing the printer.

Solution:
Temporarily disable all firewall or set firewall to grant full access to the printer application.

Directions:
***In order to work past Norton Personal Firewall security alerts with the Dell Photo All-in-One Printer 966, perform the following steps:
1. Click the icon on the system tray next to the clock on the lower right corner of the screen to launch the Norton Personal Firewall software.
Norton Personal Firewall appears.
2. Click Status and Settings.
3. Select Personal Firewall and click the Configure button.
4. Click the Programs tab.
5. On the Programs tab, find the list under Manual Program Control and locate the entry for the Printer Communication System.
6. Click Remove, then click Yes.
7. Click Yes then OK.
The printer should now be able to print.
8. Repeat steps 1 - 6 above for each of the following files to grant full functionality to the printer software. If a file is not listed, move on to the next file on the list:
1. dlcqcoms.exe
2. dlcqmon.exe
3. dlcqpswx.exe
4. dlcqtime.exe
5. dlcqfax.exe
6. dlcqaiox.exe
7. dlcqjswx.exe
8. InstGui.exe
9. dlcqwpss.exe
10. faxctr.exe
11. fxsetutl.exe
9. Reboot the system to allow the changes to take effect.

***To install the Dell™ All-in-One 966 printer with McAfee Security Center 7.0 software in place, perform the following steps:
1. Click the icon in the system tray next to the clock in the lower-right corner of the screen.
The McAfee Security Center window appears.
2. Click Personal Firewall Plus. (Figure 1)
3. Right-click AIOC.exe and choose Allow Full Access.
4. Right-click fxsetutl.exe and choose Allow Full Access.
5. Right-click Printer Communication System and choose Allow Full Access.
6. Perform this same step for any of the following files, if listed:
1. dlcqcoms.exe
2. dlcqmon.exe
3. dlcqpswx.exe
4. dlcqtime.exe
5. dlcqfax.exe
6. dlcqjswx.exe
7. InstGui.exe
8. dlcqwpss.exe
9. faxctr.exe
10. fxsetutl.exe
7. Reboot the system for the changes to take effect.
8. Click View the Internet Applications List and the Internet Applications pane appears.

***Perform the following steps to disable Smart Recommendations if the printer driver installation appears to hang or run very slowly with McAfee Security Center installed, and the system is not connected to the Internet.

**For McAfee Security Center 7.0
1. Click the icon in the system tray next to the clock in the lower-right corner of the screen.
The McAfee Security Center window appears.
2. Click Personal Firewall Plus.
3. Click Options then select Alert Settings. (Figure 1)
4. Under Smart Recommendations, change the selection from Use Smart Recommendation to Do Not Use Smart Recommendation.
5. Close the application.
6. Reinstall the printer driver.
7. After driver installation completes, set the Smart Recommendation setting back to Use Smart Recommendation.
8. Reboot the system for the changes to take effect.

**For McAfee Security Center 8.1
1. Click the icon in the system tray next to the clock in the lower-right corner of the screen.
The McAfee Security Center window appears.
2. Click Internet and Network.
3. Click Configure.
4. Click Firewall protection is enabled.
5. Click Advanced.
6. Click Security Level.
7. Under Smart Recommendations, change the selection from Use Smart Recommendation to Do Not Use Smart Recommendation.
8. Close the application.
9. Reinstall the printer driver.
10. After driver installation completes, set the Smart Recommendation setting back to Use Smart Recommendation.
11. Reboot the system for the changes to take effect.

Note: Allowing communication between the printer and the computer does not expose the computer to security risks